22/02/2013 Statistics and MICE researches

Wi-Fi at hotels is a must-have amenity for global travellers

Free, quick Wi-Fi access at hotels: according to a survey conducted by Hotels.com, a leading online hotel booking service with more than 200,000 facilities available throughout the world, this is what travellers throughout the globe are looking for and expect to find.

The survey, conducted in January of this year with more than 8,600 interviews in approximately 28 countries (including Italy), shows how staying connected to the Internet at hotels is always a priority both for business and leisure travellers, even trumping a complimentary breakfast and free parking.

In fact, 56% of respondents said free Wi-Fi was their number one must-have when travelling for business while 34% of those interviewed stated that free Wi-Fi access is the number one factor considered when choosing a hotel for leisure travel. Furthermore, 66% of the respondents indicated free Wi-Fi as the amenity they most wish would become standard at all hotels in 2013.

"With an increase in airlines and airports offering free Wi-Fi , tech- savvy travellers expect the experience to continue upon arrival at their hotel”, said Kate Hopkraft of Hotels.com. "They are using their tablets, smartphones and laptops to plan activities, stay connected to family and even order a delivery meal straight to their hotel room, so it’s no surprise they require free and fast Wi-Fi”.

From the survey it emerged that hotel guests would like to use free Wi-Fi on hotel-provided tablets for information, room service and local guides (15%).

In addition to Wi-Fi, the list of must-have amenities included free snacks and drinks, especially coffee and water.


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Statistics and MICE researches
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