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10/06/2013 Hotel and Location

Free stays at Novotel for business customers who are interested in becoming Novotel Mystery Guests

Novotel, the hotel chain of the Accor Group, is offering its business clientele the option of becoming a “mystery guest” at hotels of the brand to test the services offered and evaluate quality, by staying free-of-charge at its facilities.

Launched in March and scheduled to end at the end of 2013, the Mystery Guest Novotel foresees the direct involvement of both business and leisure customers who will be asked to evaluate the standard of the services offered at Novotel hotels of which there are 13 in Italy alone  (Milan, Turin, Florence, Venice, Genoa, Bologna, Brescia, Rome, Salerno and Caserta).

“On account of being convinced supporters of the fact that the only irrefutable judge of our hospitality is the guest who passes incontrovertible judgement about the pros and cons of his/her stay, we have decided to offer our customers the option of a complete guest experience at our hotels in order to express their perceptions and evaluations by filling out a targeted check list based on the typology identified, i.e. leisure or business. In exchange, the customers selected by the Novotel management will have a chance to stay for free at our hotels and use the services offered at no extra cost,” commented Nicola Foschini VP Operations Novotel Italy and Greece.

To apply for the position of mystery guest, please write to giorgia.giuliana@accor.com. During their stay at one of our facilities, candidates chosen will have the task of making commentaries and evaluating the services that they use including, for example, hospitality, room typology, breakfast service, communal spaces, catering but also parking, gym facilities, high-speed Internet etc. The mystery guest will be incognito and will only reveal his/her identity at check-out, by handing in the check list received, completed in full.


Tag: Accor Hotels
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