Lost baggage and the absence of Internet connection are the main stress factors affecting business travellers. These were the results that emerged from a survey conducted by Carlson Wagonlit Travel (CWT) based on the responses given by 6,000 business travellers from nine global companies.
The aim of the survey conducted by this company specialized in managing business travel and meetings and events was to create a CWT Travel Stress Index, i.e. an innovative tool capable of quantifying stress rates deriving from business travel in order to best support companies in the optimization of travel policy.
The survey highlighted three main categories of stress: loss of time, surprises (e.g. lost or delayed baggage) and routine breakers (inability to maintain daily habits) and asked the respondents to evaluate the level of stress generated by 33 stress factors that could occur at various stages of a journey (from booking through to transportation via land or air travel, from hotel stays to expense reports).
Among the factors considered most stressful, the study found that business travellers were most stressed by the following occurrences. In order of importance, these include: lost or delayed baggage, the absence of Internet connections or poor access, flying economy on a long-haul flight and flight delays.
The study also highlights how business traveller stress factors are related to age and gender (women report higher stress levels than men) and travel frequency.
Tag: Carlson Wagonlit Travel, survey, business travel,
Statistics and MICE researches